Avoid this company and do not return the car after hours. They will charge you want they want.
Worse rental car experience I've ever had. Just like others have stated, forced me to purchase their insurance, even though I purchased one on Expedia. Also, if using a credit card, they will put a hold of double what the rental charge is, which isn't stated on the agreement. DO NOT RENT FROM DOLLAR or THRIFTY!
I booked a car for my family at Thrifty Frankfurt Airport 3 months in advance of our trip starting August 13th 2018, to guarantee a decent price. Thrifty came up as the cheapest option out of the search engine we used. When you arrive at the car rental desk at Terminal 1 or 2 in Frankfurt, the joint Thrifty and Dollar's desk (both owned by Hertz) is by far the longest waiting line. After 45mns of wait at a desk served by two overwhelmed agents, you learn that both Thrifty and Dollar are the only two brands in the whole terminal imposing in Germany to take car insurance ("special terms and policy" undisclosed at time of booking) even if you have a solid primary insurance provided by your credit card. In essence, our $390 rental becomes an $850 bill. You stand there in line with your family waiting after a 10-hour trip to make a decision under pressure at the counter. Their strategy is clear: appear at the top of search engines as the cheapest option and then double or triple the bill at the last minute, catching customers off-guard by offering their captive insurance to customers. This is borderline fraud and should be prohibited. Instead of giving up to their unscrupulous marketing tactics, we went to the next counter and booked with Enterprise paying $250 more than we had budgeted but still much less than with Thrifty which we cancelled as a matter of principle. I highly recommend to boycott them, such that they modify these poor practices.
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DOLLAR AND THRIFTY BEWARE, STAY AWAY!!!! INSURANCE FRAUD!!!Especially AMERICAN renters. DO NOT RENT with either one of these here. There are MANY complaints about this INSURANCE FRAUD. They charged us DOUBLE for basic insurance even though we could provide proof of insurance. They do this often and you are stuck paying over double what you reserved. **This will not appear on your reservation contract** STAY AWAY!!!
Thrifty Frankfurt Airport ist eine deutsche Autovermietung mit Sitz in Frankfurt, Brandenburg. Thrifty Frankfurt Airport befindet sich in der 60549 Frankfurt am Main, Deutschland.
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